JDMPR1196

CUSTOMER SUPPORT SPECIALIST

COMPANY : INTERVIEWING
  • Full Time
  • Remote | Pakistan
  • 1-3 Years Experience
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Job Summary
Job Summary
Primary Responsibilities
Primary Responsibilities
Required Skills
Requirements
Work Model
Benefits
INTERVIEWING

Customer Support Specialist

JDMPR1196
  • moris logo
    Moris Media Private Limited
  • Software Development
  • Customer Support Department
  • Job Type
    Full Time
  • Location Type
    Remote
  • Pakistan
    Location
    Pakistan
  • Experience
    1-3 Years Experience
  • Salary
    ₨ 50,000 - ₨ 1,00,000 Negotiable, Based on experience, Skills & Overall profile
  • Industry Category
    Software Development
  • Personality Type
    Curiosity Adaptable Objective & Perspective Good Listener & Observer Collaborative & Diplomatic Decisive Competitive Honest & Opinionated
  • Date Posted
    2 years ago
  • Deadline
    Sunday, 26 May 2024

Ready to Apply?

Take the next step in your professional journey by submitting your application through Moris Media’s official careers portal.

Moris Media Introduction

Moris Media is a professionally managed public relations, digital marketing and reputation-management organisation with 12+ years of industry experience. Recognised as the world’s 3rd-largest PR and digital marketing boutique agency, the company works across 40+ countries and supports 750+ departments, service functions and specialised operational areas.

Job Summary

Job Summary

Moris Media seeks a passionate and customer-focused Customer Support Specialist to join our team and champion the moCal brand. As the first point of contact for moCal customers, you'll play a critical role in building positive brand experiences. You'll provide exceptional service, address inquiries with empathy and professionalism, and work to resolve issues efficiently. In this role, you'll be the voice of moCal, fostering trust and loyalty with each interaction.

Job Summary:

As a customer support expert, the successful candidate will address customer inquiries and resolve issues with professionalism and efficiency. You will act as a vital link between moCal and its customers, maintaining the brand's reputation through your dedication to exceptional customer service.

Job Summary

Primary Responsibilities

  • In-Depth Product Knowledge: Thoroughly understand moCal's clothing lines, design philosophy, materials, sizing, and return/exchange policies to provide accurate and helpful guidance to customers.
  • Empathetic Communication: Actively listen to customer concerns, acknowledge their frustrations, and communicate solutions with patience, understanding, and a focus on positive outcomes.
  • Troubleshooting and Problem-Solving: Investigate order issues, product malfunctions, website difficulties, or billing problems, and either resolve them directly or escalate them appropriately.
  • Multi-Channel Support: Handle customer inquiries across various platforms (phone, email, live chat, social media) with proficiency and maintain a consistent brand voice.
  • Clear Documentation: Accurately record all customer interactions, resolutions, and any relevant feedback within designated systems for further tracking.
  • Trend Identification: Proactively notice recurring issues or frequently asked questions and share findings with the broader team to improve products or streamline customer processes.
  • Brand Representation: Embody the moCal brand's commitment to high-quality products and exceptional customer experiences in every interaction.
  • Conflict Resolution: Skillfully de-escalate challenging situations, provide timely resolutions, and strive to turn negative experiences into positive ones.
  • Proactive Assistance: Anticipate customer needs, offer helpful suggestions, and go above and beyond to ensure customer satisfaction.
  • Collaboration and Learning: Work with other departments (sales, product, marketing) to share insights, resolve cross-functional issues, and continuously improve the customer experience.

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Job Summary

Required Skills

  • 01

    Strong Communication and Active Listening

    Excellent written and verbal communication allows you to understand customer needs clearly and provide solutions effectively. Active listening ensures customers feel heard and valued.

  • 02

    Empathy and Patience

    Putting yourself in the customer's shoes helps build rapport. It's essential for handling frustrated clients and maintaining a positive, understanding attitude.

  • 03

    Problem-Solving and Resourcefulness

    Ability to troubleshoot issues, find answers independently, and think creatively to find the best solution for the customer.

  • 04

    Tech Savvy

    Proficiency in customer support software, CRM systems, and other tools is essential for efficient communication, documentation, and troubleshooting.

  • 05

    Knowledge of moCal Products & Services

    In-depth understanding of moCal's offerings, policies, and procedures is critical for providing accurate and helpful information.

  • 06

    Time Management & Multitasking

    Ability to effectively prioritize and handle multiple customer interactions simultaneously, ensuring timely responses and issue resolution.

  • 07

    Adaptability

    Handling diverse customer personalities and situations with professionalism, flexibility, and a calm demeanor.

  • 08

    Conflict Resolution

    Skills to de-escalate challenging situations, find compromises, and turn negative customer experiences into positive ones.

  • 09

    Passion for Fashion (ideally)

    A genuine interest in the fashion industry and moCal's brand helps deliver authentic support and build better customer rapport.

  • 10

    Team Player Attitude

    Collaborating with other departments (sales, product development, etc.) improves overall customer experience and helps identify recurring issues.

Job Summary

Required Qualifications

Essential Qualifications:

  • Education: High school diploma or equivalent.
  • Communication Skills: Excellent written and verbal communication with the ability to adapt to diverse customer needs and styles.
  • Problem-Solving: Strong analytical thinking and a proactive approach to identifying customer issues and finding solutions.
  • Technical Aptitude: Proficiency in using computers, navigating software, and learning new customer support tools quickly.
  • Customer Focus: Genuine desire to provide exceptional customer service and build positive experiences for moCal customers.

Highly Desirable Qualifications:

  • Experience: 1-2 years of customer support experience, ideally in an e-commerce, retail, or fashion-related setting.
  • Empathy and Patience: Ability to understand customer frustrations and handle challenging situations with grace.
  • Conflict Resolution: Skills in de-escalating tense interactions and finding mutually beneficial solutions.
  • Knowledge of moCal: Familiarity with the moCal brand, its products, and target audience.
  • Multitasking: Ability to manage multiple inquiries, prioritize tasks, and maintain composure under pressure.

Additional Considerations:

Job Summary

Apply Only Through the Official Job Page

Applications submitted through personal messages, direct emails, telephone calls, social media comments, physical documents, unofficial forms or third-party individuals will not be treated as completed applications unless specifically authorised by Moris Media.

Candidates must review the complete job description, eligibility requirements, work model, location, experience expectations and application instructions before submitting accurate and updated information through the official application form.

Submitting an application does not guarantee shortlisting, an interview or employment. Only candidates whose profiles meet the initial requirements may be contacted for the next stage. Moris Media does not request registration charges, security deposits, training fees or candidate payments through its official recruitment process.

Apply through the official job page:

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