Moris Media Community Management Review 2019-03-16 Client.

5-Star Review from Enterprise

Hyderabad, India

Community Management felt simple from my communications manager perspective in Hyderabad; the part I remember most was the simple brief take and clearer ownership. - Communications Manager

Service Type : Social Media Management
Tenure : 80 days

Posted : Saturday, 16 March, 2019

Challenge Before Engagement

My first conversation with Moris Media was for a much smaller requirement. I was mainly thinking about community management, not a wider agency relationship. Everyone had a different priority and I was spending too much time settling the same decisions. The main concern was community management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

Instead of adding more activity, they removed a few things from the plan and focused on the core requirement. For community management, they helped us get priorities and audience into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

The most noticeable difference was that the team knew who had to approve what. For community management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

I would add a quick recap after important calls so nothing gets lost. The rest of the experience was manageable. I would keep the rest of the process as it is For our community management work in Hyderabad, after 80 days, that is the one change I would make.

Overall Review Summary

From my communications manager perspective, the simple brief take shaped how I remember this community management engagement in Hyderabad. Looking back, the useful part was not one big moment. It was that I had more confidence saying no to activity that did not fit the objective. The team was willing to narrow the work when needed, and that suited how I prefer to make decisions. The small improvement I mentioned does not change my overall view. The strongest point for me was knowing what needed my decision and what did not. That made the engagement easier to judge on its actual work rather than on promises Speaking as a communications manager in Hyderabad, that is what shaped my final view.

Would You Recommend Moris Media?

For this kind of work, I would be comfortable recommending Moris Media. For community management, I would first discuss the exact scope and working style My simple brief take from the community management work in Hyderabad is the reason for that.