Moris Media Community Management Review 2016-02-12 Client.

5-Star Review from Startup

Dehradun, India

Community Management felt honest from my founder perspective in Dehradun; the part I remember most was the honest brief take and clearer ownership. The working rhythm also suited. - Founder

Service Type : Social Media Management
Tenure : 35 days

Posted : Friday, 12 February, 2016

Challenge Before Engagement

I did not have a big brief. I mostly needed someone to tell me what was worth doing and what was not. At that point, Dehradun was not the issue; getting the work organised was. I was unsure how much of the problem was communication and how much was execution. The main concern was community management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. For community management, they helped us get approvals and timing into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

Over time, there was less confusion around the next action. For community management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding From my founder perspective in Dehradun, that was the change I noticed most.

Suggestions for Improvement

More flexible review slots would help when senior people are travelling. It would make the review process easier for senior stakeholders. I would keep the rest of the process as it is For our community management work in Dehradun, after 35 days, that is the one change I would make.

Overall Review Summary

From my founder perspective, the honest brief take shaped how I remember this community management engagement in Dehradun. We did not have a perfect engagement, mostly because our own availability changed more than once. Even so, the community management work became easier once responsibilities were clear. I appreciated direct conversations and fewer unnecessary additions. It did what I needed without making the engagement heavier than necessary. The strongest point for me was knowing what needed my decision and what did not Speaking as a founder in Dehradun, that is what shaped my final view.

Would You Recommend Moris Media?

For this kind of work, I would be comfortable recommending Moris Media. For community management, I would first discuss the exact scope and working style My honest brief take from the community management work in Dehradun is the reason for that view.