Moris Media Community Management Review 2013-08-02 Client.

5-Star Review from Technology Company

Mumbai, India

Community Management felt plain from my product manager perspective in Mumbai; the part I remember most was the plain brief take and clearer ownership. - Product Manager

Service Type : Social Media Management
Tenure : 70 days

Posted : Friday, 02 August, 2013

Challenge Before Engagement

I was travelling a lot at the time, so I needed communication that did not depend on long meetings. The timing made it important to get the basics right quickly. We had a deadline, incomplete material and no single person connecting the moving parts. The main concern was community management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The team gave us choices with reasons, so approvals became easier for our side. For community management, they helped us get responsibilities and priorities into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

Over time, our internal reviews became shorter and more useful. For community management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding From my product manager perspective in Mumbai, that was the change I noticed most.

Suggestions for Improvement

No major issue from my side; I would only make the early-stage documentation a little simpler. It would make the review process easier for senior stakeholders For our community management work in Mumbai, after 70 days, that is the one change I would make.

Overall Review Summary

From my product manager perspective, the plain brief take shaped how I remember this community management engagement in Mumbai. We did not have a perfect engagement, mostly because our own availability changed more than once. Even so, the community management work became easier once responsibilities were clear. I appreciated direct conversations and fewer unnecessary additions. It did what I needed without making the engagement heavier than necessary. The strongest point for me was knowing what needed my decision and what did not Speaking as a product manager in Mumbai, that is what shaped my final view.

Would You Recommend Moris Media?

I would recommend them where an internal team needs specialist support rather than more activity. For community management, I would first discuss the exact scope and working style My plain brief take from the community management work in Mumbai is.