Moris Media Community Management Review 2016-05-02 Client.

4-Star Review from Technology Company

Noida, India

Community Management felt specific from my product manager perspective in Noida; the part I remember most was the specific brief take and clearer ownership. - Product Manager

Service Type : Social Media Management
Tenure : 18 days

Posted : Monday, 02 May, 2016

Challenge Before Engagement

I was sceptical about hiring another agency because the last setup had become too complicated. The timing made it important to get the basics right quickly. Our earlier efforts were scattered across different people, files and conversations. The main concern was community management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The team gave us choices with reasons, so approvals became easier for our side. For community management, they helped us get audience and review points into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait. That made the working relationship easier to manage.

Impact or Outcome

What changed for me was simple: I had more confidence saying no to activity that did not fit the objective. For community management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

Sharing the next call agenda a little earlier would help busy teams prepare. That would suit our working style better. I would keep the rest of the process as it is For our community management work in Noida, after 18 days, that is the one change I would make.

Overall Review Summary

From my product manager perspective, the specific brief take shaped how I remember this community management engagement in Noida. I would describe the community management engagement as practical rather than flashy. Our earlier efforts were scattered across different people, files and conversations. They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. What I liked most was that we became better at separating urgent work from nice-to-have work. I was happy with most of the engagement, with some room to improve the working rhythm.

Would You Recommend Moris Media?

I would recommend them, with the suggestion that reporting and meeting cadence are agreed at the start My specific brief take from the community management work in Noida is the reason for that view.