Moris Media Community Management Review 2015-09-15 Client.

5-Star Review from B2B Company

Noida, India

Community Management felt steady from my sales head perspective in Noida; the part I remember most was the steady brief take and clearer ownership. The working rhythm also suited. - Sales Head

Service Type : Social Media Management
Tenure : 7 months

Posted : Tuesday, 15 September, 2015

Challenge Before Engagement

We were close to a deadline and I realised our communication plan was still incomplete. My concern was whether an outside team would reduce the back-and-forth. I could see activity happening, but I could not tell which part was actually helping the business. The main concern was community management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

We spent the first part of the engagement getting responsibilities clear, which saved time later. For community management, they helped us get timing and deliverables into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

After about 7 months, our own team became more disciplined about giving inputs on time. For community management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

A compact list of pending approvals would make follow-up easier. The rest of the experience was manageable. I would keep the rest of the process as it is For our community management work in Noida, after 7 months, that is the one change I would make.

Overall Review Summary

From my sales head perspective, the steady brief take shaped how I remember this community management engagement in Noida. Looking back, the useful part was not one big moment. It was that I could review progress without going through every small detail. The team was willing to narrow the work when needed, and that suited how I prefer to make decisions. The small improvement I mentioned does not change my overall view. The strongest point for me was knowing what needed my decision and what did not. That made the engagement easier to judge on its actual work rather than on promises Speaking as a sales head in Noida, that is what shaped my final view.

Would You Recommend Moris Media?

For this kind of work, I would be comfortable recommending Moris Media. For community management, I would first discuss the exact scope and working style. My steady brief take from the community management work in Noida is the reason for that view.