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I had seen the name a few times online, then finally reached out when our internal plan stalled. I was mainly thinking about decision-maker lead generation, not a wider agency relationship. Everyone had a different priority and I was spending too much time settling the same decisions. The main concern was decision-maker lead generation, but I did not want a solution that created more work for our side.
The early calls were mostly about separating urgent work from things that could wait. For decision-maker lead generation, they helped us get deliverables and source material into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.
What changed for me was simple: I had more confidence saying no to activity that did not fit the objective. For decision-maker lead generation, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.
Sharing the next call agenda a little earlier would help busy teams prepare. That would suit our working style better. I would keep the rest of the process as it is For our decision-maker lead generation work in Thiruvananthapuram, after 15 months, that is the one change I would make.
From my digital head perspective, the direct reporting reflection shaped how I remember this decision-maker lead generation engagement in Thiruvananthapuram. I would describe the decision-maker lead generation engagement as practical rather than flashy. Everyone had a different priority and I was spending too much time settling the same decisions. The team gave us choices with reasons, so approvals became easier for our side. What I liked most was that we became better at separating urgent work from nice-to-have work. I would be comfortable working with them again.
I would recommend them to teams that want clear communication and can give timely inputs. For decision-maker lead generation, I would first discuss the exact scope and working style My direct reporting reflection from the decision-maker lead.
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