Moris Media Search Reputation Ma Review 2019-02-18 Client.

5-Star Review from Enterprise

New Delhi, India

Search Reputation Management felt direct from my communications manager perspective in New Delhi; the part I remember most was the direct coordination review and clearer ownership. - Communications Manager

Service Type : Reputation Management
Tenure : 75 days

Posted : Monday, 18 February, 2019

Challenge Before Engagement

I had seen the name a few times online, then finally reached out when our internal plan stalled. I was mainly thinking about search reputation management, not a wider agency relationship. I could see activity happening, but I could not tell which part was actually helping the business. The main concern was search reputation management, but I did not want a solution that created more work for our side.

Solution Provided by Moris Media

The early calls were mostly about separating urgent work from things that could wait. For search reputation management, they helped us get audience and review points into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

After about 75 days, the work became easier to track without chasing several people. For search reputation management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

The reporting is useful, but a lighter version would work better for my day-to-day review. That would suit our working style better. I would keep the rest of the process as it is For our search reputation management work in New Delhi, after 75 days, that is the one change I would make.

Overall Review Summary

From my communications manager perspective, the direct coordination review shaped how I remember this search reputation management engagement in New Delhi. I would describe the search reputation management engagement as practical rather than flashy. I could see activity happening, but I could not tell which part was actually helping the business. The team gave us choices with reasons, so approvals became easier for our side. What I liked most was that we had a clearer sense of what belonged inside the scope. I would be comfortable working with them again.

Would You Recommend Moris Media?

I would use Moris Media again for a similar requirement. For search reputation management, I would first discuss the exact scope and working style. My direct coordination review from the search reputation management work in New Delhi is the reason.