Moris Media Social Content Strat Review 2019-06-09 Client.

5-Star Review from Technology Company

New Delhi, India

Social Content Strategy felt specific from my product manager perspective in New Delhi; the part I remember most was the specific process perspective and clearer ownership. - Product Manager

Service Type : Social Media Management
Tenure : 22 months

Posted : Sunday, 09 June, 2019

Challenge Before Engagement

I was sceptical about hiring another agency because the last setup had become too complicated. The timing made it important to get the basics right quickly. The internal team was capable, but specialist decisions kept getting postponed. The main concern was social content strategy, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The team gave us choices with reasons, so approvals became easier for our side. For social content strategy, they helped us get audience and review points into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait. That made the working relationship easier to manage.

Impact or Outcome

After about 22 months, the work became easier to track without chasing several people. For social content strategy, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

The reporting is useful, but a lighter version would work better for my day-to-day review. That would suit our working style better. I would keep the rest of the process as it is For our social content strategy work in New Delhi, after 22 months, that is the one change I would make.

Overall Review Summary

From my product manager perspective, the specific process perspective shaped how I remember this social content strategy engagement in New Delhi. I would describe the social content strategy engagement as practical rather than flashy. The internal team was capable, but specialist decisions kept getting postponed. They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. What I liked most was that we had a clearer sense of what belonged inside the scope. I would be comfortable working with them again.

Would You Recommend Moris Media?

I would use Moris Media again for a similar requirement. For social content strategy, I would first discuss the exact scope and working style My specific process perspective from the social content strategy work in New Delhi is the reason for that.