Moris Media Social Listening & S Review 2025-01-15 Client.

3-Star Review from Startup

Gurugram, India

Social Listening & Sentiment Monitoring felt plain from my growth manager perspective in Gurugram; the part I remember most was the plain review take and clearer ownership. - Growth Manager

Service Type : Social Media Management
Tenure : 9 months

Posted : Wednesday, 15 January, 2025

Challenge Before Engagement

I was travelling a lot at the time, so I needed communication that did not depend on long meetings. The timing made it important to get the basics right quickly. Our expectations were broad, and that made it difficult to judge what a good outcome should look like. The main concern was social listening & sentiment monitoring, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The team gave us choices with reasons, so approvals became easier for our side. For social listening & sentiment monitoring, they helped us get approvals and timing into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

Over time, there was less confusion around the next action. For social listening & sentiment monitoring, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding From my growth manager perspective in Gurugram, that was the change I noticed most.

Suggestions for Improvement

More flexible review slots would help when senior people are travelling. It would make the review process easier for senior stakeholders. I would keep the rest of the process as it is For our social listening & sentiment monitoring work in Gurugram, after 9 months, that is the one change I would make.

Overall Review Summary

From my growth manager perspective, the plain review take shaped how I remember this social listening & sentiment monitoring engagement in Gurugram. We did not have a perfect engagement, mostly because our own availability changed more than once. Even so, the social listening & sentiment monitoring work became easier once responsibilities were clear. I appreciated direct conversations and fewer unnecessary additions. The experience was mixed but useful enough for me to consider another project with clearer expectations. The strongest point for me was knowing what needed my decision and what did not.

Would You Recommend Moris Media?

I would recommend them selectively; parts of the engagement were useful, but the working rhythm needs to fit both sides My plain review take from the social listening & sentiment monitoring work in Gurugram is the reason for that view.