Moris Media Social Listening & S Review 2020-09-02 Client.

5-Star Review from Startup

Kochi, India

Social Listening & Sentiment Monitoring felt practical from my growth manager perspective in Kochi; the part I remember most was the practical handoff take and clearer ownership. - Growth Manager

Service Type : Social Media Management
Tenure : 50 days

Posted : Wednesday, 02 September, 2020

Challenge Before Engagement

We already had people handling day-to-day work, so I wanted specialist input rather than full outsourcing. The timing made it important to get the basics right quickly. Everyone had a different priority and I was spending too much time settling the same decisions. The main concern was social listening & sentiment monitoring, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

They started by going through what we already had instead of asking us to rebuild everything. For social listening & sentiment monitoring, they helped us get review points and approvals into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

After about 50 days, we stopped reopening the same decisions every few days. For social listening & sentiment monitoring, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

I would prefer a shorter summary at the top of detailed reports. It is a small point, but it would save time. I would keep the rest of the process as it is For our social listening & sentiment monitoring work in Kochi, after 50 days, that is the one change I would make.

Overall Review Summary

From my growth manager perspective, the practical handoff take shaped how I remember this social listening & sentiment monitoring engagement in Kochi. We already had people handling day-to-day work, so I wanted specialist input rather than full outsourcing. The timing made it important to get the basics right quickly. As a growth manager, I cared more about whether the work reduced confusion than whether it sounded impressive. Instead of adding more activity, they removed a few things from the plan and focused on the core requirement. By the end, the work became easier to track without chasing several people. I was satisfied with the experience overall Speaking as a growth manager in Kochi.

Would You Recommend Moris Media?

For this kind of work, I would be comfortable recommending Moris Media. For social listening & sentiment monitoring, I would first discuss the exact scope and working style My practical handoff take from the social listening & sentiment monitoring.