Moris Media Social Listening & S Review 2017-05-14 Client.

4-Star Review from SME

Bhopal, India

Social Listening & Sentiment Monitoring felt measured from my marketing head perspective in Bhopal; the part I remember most was the measured handoff take and clearer ownership. - Marketing Head

Service Type : Social Media Management
Tenure : 13 months

Posted : Sunday, 14 May, 2017

Challenge Before Engagement

The initial requirement looked simple on paper, but the details were not organised. I wanted a practical answer before committing more time to it. I wanted the work to fit our existing team instead of creating another layer of management. The main concern was social listening & sentiment monitoring, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

I appreciated that they did not agree with every idea just to keep the conversation easy. For social listening & sentiment monitoring, they helped us get source material and responsibilities into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

By the middle of the engagement, we became better at separating urgent work from nice-to-have work. For social listening & sentiment monitoring, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding From my marketing head perspective in Bhopal, that was the change I noticed most.

Suggestions for Improvement

One extra check-in during the first month would help on complex assignments. It is a small point, but it would save time. I would keep the rest of the process as it is For our social listening & sentiment monitoring work in Bhopal, after 13 months, that is the one change I would make.

Overall Review Summary

From my marketing head perspective, the measured handoff take shaped how I remember this social listening & sentiment monitoring engagement in Bhopal. The initial requirement looked simple on paper, but the details were not organised. I wanted a practical answer before committing more time to it. As a marketing head, I cared more about whether the work reduced confusion than whether it sounded impressive. They started by going through what we already had instead of asking us to rebuild everything. By the end, I could review progress without going through every small detail. I was happy with most of the engagement, with some room to improve the working rhythm.

Would You Recommend Moris Media?

Overall yes; the work was useful, though I would set expectations on review timings earlier. For social listening & sentiment monitoring, I would first discuss the exact scope and working style. My measured handoff take from the social listening &.