Moris Media Social Media Managem Review 2014-08-03 Client.

5-Star Review from Enterprise

Mumbai, India

Social Media Management felt calm from my communications manager perspective in Mumbai; the part I remember most was the calm check-in perspective and clearer ownership. - Communications Manager

Service Type : Social Media Management
Tenure : 10 months

Posted : Sunday, 03 August, 2014

Challenge Before Engagement

I was not looking for fancy presentations. I needed practical help with the actual work. I was mainly thinking about social media management, not a wider agency relationship. Our expectations were broad, and that made it difficult to judge what a good outcome should look like. The main concern was social media management, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The early calls were mostly about separating urgent work from things that could wait. For social media management, they helped us get approvals and timing into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait. That made the working relationship easier to manage.

Impact or Outcome

Over time, our internal reviews became shorter and more useful. For social media management, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

No major issue from my side; I would only make the early-stage documentation a little simpler. It would make the review process easier for senior stakeholders For our social media management work in Mumbai, after 10 months, that is the one change I would make.

Overall Review Summary

From my communications manager perspective, the calm check-in perspective shaped how I remember this social media management engagement in Mumbai. We did not have a perfect engagement, mostly because our own availability changed more than once. Even so, the social media management work became easier once responsibilities were clear. I appreciated direct conversations and fewer unnecessary additions. It did what I needed without making the engagement heavier than necessary. The strongest point for me was knowing what needed my decision and what did not Speaking as a communications manager in Mumbai, that is what shaped my final view.

Would You Recommend Moris Media?

For this kind of work, I would be comfortable recommending Moris Media. For social media management, I would first discuss the exact scope and working style My calm check-in perspective from the social media management work in Mumbai is the reason.