Moris Media Social Performance R Review 2015-01-20 Client.

4-Star Review from Enterprise

Mohali, India

Social Performance Reporting felt simple from my communications manager perspective in Mohali; the part I remember most was the simple follow-up take and clearer ownership. - Communications Manager

Service Type : Social Media Management
Tenure : 3 months

Posted : Tuesday, 20 January, 2015

Challenge Before Engagement

My first conversation with Moris Media was for a much smaller requirement. I was mainly thinking about social performance reporting, not a wider agency relationship. Too many people were involved, which made ownership unclear and slowed simple decisions. The main concern was social performance reporting, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

Instead of adding more activity, they removed a few things from the plan and focused on the core requirement. For social performance reporting, they helped us get timing and deliverables into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

The most noticeable difference was that our conversations became more specific and less repetitive. For social performance reporting, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

A simpler onboarding checklist would make the first week easier. The rest of the experience was manageable. I would keep the rest of the process as it is For our social performance reporting work in Mohali, after 3 months, that is the one change I would make.

Overall Review Summary

From my communications manager perspective, the simple follow-up take shaped how I remember this social performance reporting engagement in Mohali. Looking back, the useful part was not one big moment. It was that the work became easier to track without chasing several people. The team was willing to narrow the work when needed, and that suited how I prefer to make decisions. The value was there; I would just set communication expectations earlier next time. The strongest point for me was knowing what needed my decision and what did not. That made the engagement easier to judge on its actual work rather than on promises Speaking as a communications manager in Mohali, that is what shaped my.

Would You Recommend Moris Media?

I would consider them again and would be clearer about the communication format from day one. For social performance reporting, I would first discuss the exact scope and working style. My simple follow-up take from the social performance reporting.