Moris Media Social Performance R Review 2017-10-04 Client.

5-Star Review from Enterprise

New Delhi, India

Social Performance Reporting felt direct from my communications manager perspective in New Delhi; the part I remember most was the direct follow-up take and clearer ownership. - Communications Manager

Service Type : Social Media Management
Tenure : 4 months

Posted : Wednesday, 04 October, 2017

Challenge Before Engagement

I had seen the name a few times online, then finally reached out when our internal plan stalled. I was mainly thinking about social performance reporting, not a wider agency relationship. We were producing work regularly, but there was no clear standard for what should be approved first. The main concern was social performance reporting, but I did not want a solution that created more work for our side.

Solution Provided by Moris Media

The early calls were mostly about separating urgent work from things that could wait. For social performance reporting, they helped us get deliverables and source material into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

After about 4 months, the work became easier to track without chasing several people. For social performance reporting, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

The reporting is useful, but a lighter version would work better for my day-to-day review. That would suit our working style better. I would keep the rest of the process as it is For our social performance reporting work in New Delhi, after 4 months, that is the one change I would make.

Overall Review Summary

From my communications manager perspective, the direct follow-up take shaped how I remember this social performance reporting engagement in New Delhi. I would describe the social performance reporting engagement as practical rather than flashy. We were producing work regularly, but there was no clear standard for what should be approved first. The team gave us choices with reasons, so approvals became easier for our side. What I liked most was that we had a clearer sense of what belonged inside the scope. I would be comfortable working with them again.

Would You Recommend Moris Media?

I would recommend them to teams that want clear communication and can give timely inputs. For social performance reporting, I would first discuss the exact scope and working style. My direct follow-up take from the social performance reporting work.