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I had worked with freelancers before, but this time I wanted clearer ownership. At that point, Chennai was not the issue; getting the work organised was. We needed a clearer way to review work without reopening the entire strategy every week. The main concern was social performance reporting, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.
They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. For social performance reporting, they helped us get audience and review points into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.
What changed for me was simple: I had more confidence saying no to activity that did not fit the objective. For social performance reporting, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.
Sharing the next call agenda a little earlier would help busy teams prepare. That would suit our working style better. I would keep the rest of the process as it is For our social performance reporting work in Chennai, after 14 months, that is the one change I would make.
From my founder perspective, the careful follow-up take shaped how I remember this social performance reporting engagement in Chennai. I would describe the social performance reporting engagement as practical rather than flashy. We needed a clearer way to review work without reopening the entire strategy every week. What worked for me was that the conversation became narrower, not bigger. What I liked most was that we became better at separating urgent work from nice-to-have work. Overall, வேலை நல்லா போச்சு; communication clear-a இருந்தது. I would be comfortable working with them again.
I would recommend them to teams that want clear communication and can give timely inputs. For social performance reporting, I would first discuss the exact scope and working style My careful follow-up take from the social performance reporting work.
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