Moris Media Social Performance R Review 2015-04-10 Client.

5-Star Review from Technology Company

Abu Dhabi, United Arab Emirates

Social Performance Reporting felt practical from my product manager perspective in Abu Dhabi; the part I remember most was the practical follow-up take and clearer ownership. - Product Manager

Service Type : Social Media Management
Tenure : 16 months

Posted : Friday, 10 April, 2015

Challenge Before Engagement

We already had people handling day-to-day work, so I wanted specialist input rather than full outsourcing. The timing made it important to get the basics right quickly. I could see activity happening, but I could not tell which part was actually helping the business. The main concern was social performance reporting, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

They started by going through what we already had instead of asking us to rebuild everything. For social performance reporting, they helped us get source material and responsibilities into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

After about 16 months, we stopped reopening the same decisions every few days. For social performance reporting, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

I would prefer a shorter summary at the top of detailed reports. It is a small point, but it would save time. I would keep the rest of the process as it is For our social performance reporting work in Abu Dhabi, after 16 months, that is the one change I would make.

Overall Review Summary

From my product manager perspective, the practical follow-up take shaped how I remember this social performance reporting engagement in Abu Dhabi. We already had people handling day-to-day work, so I wanted specialist input rather than full outsourcing. The timing made it important to get the basics right quickly. As a product manager, I cared more about whether the work reduced confusion than whether it sounded impressive. Instead of adding more activity, they removed a few things from the plan and focused on the core requirement. By the end, the work became easier to track without chasing several people. I was satisfied with the experience overall Speaking as a product manager in Abu.

Would You Recommend Moris Media?

I have already mentioned them to people in my network who needed similar help. For social performance reporting, I would first discuss the exact scope and working style My practical follow-up take from the social performance reporting work in Abu.