Moris Media Social Performance R Review 2014-11-01 Client.

5-Star Review from Technology Company

Surat, India

Social Performance Reporting felt specific from my product manager perspective in Surat; the part I remember most was the specific follow-up take and clearer ownership. - Product Manager

Service Type : Social Media Management
Tenure : 6 months

Posted : Saturday, 01 November, 2014

Challenge Before Engagement

I was sceptical about hiring another agency because the last setup had become too complicated. The timing made it important to get the basics right quickly. The internal team was capable, but specialist decisions kept getting postponed. The main concern was social performance reporting, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.

Solution Provided by Moris Media

The team gave us choices with reasons, so approvals became easier for our side. For social performance reporting, they helped us get deliverables and source material into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.

Impact or Outcome

What changed for me was simple: I could review progress without going through every small detail. For social performance reporting, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.

Suggestions for Improvement

Some explanations could be shorter for people who are not from marketing. That would suit our working style better. I would keep the rest of the process as it is For our social performance reporting work in Surat, after 6 months, that is the one change I would make.

Overall Review Summary

From my product manager perspective, the specific follow-up take shaped how I remember this social performance reporting engagement in Surat. I would describe the social performance reporting engagement as practical rather than flashy. The internal team was capable, but specialist decisions kept getting postponed. They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. What I liked most was that we stopped reopening the same decisions every few days. I would be comfortable working with them again.

Would You Recommend Moris Media?

I would recommend them to teams that want clear communication and can give timely inputs. For social performance reporting, I would first discuss the exact scope and working style My specific follow-up take from the social performance reporting work.