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I had seen the name a few times online, then finally reached out when our internal plan stalled. I was mainly thinking about social video production, not a wider agency relationship. I could see activity happening, but I could not tell which part was actually helping the business. The main concern was social video production, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.
The early calls were mostly about separating urgent work from things that could wait. For social video production, they helped us get audience and review points into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait.
What changed for me was simple: I had more confidence saying no to activity that did not fit the objective. For social video production, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.
Sharing the next call agenda a little earlier would help busy teams prepare. That would suit our working style better. I would keep the rest of the process as it is For our social video production work in Surat, after 3 months, that is the one change I would make.
From my digital head perspective, the direct decision note shaped how I remember this social video production engagement in Surat. I would describe the social video production engagement as practical rather than flashy. I could see activity happening, but I could not tell which part was actually helping the business. The team gave us choices with reasons, so approvals became easier for our side. What I liked most was that we became better at separating urgent work from nice-to-have work. I would be comfortable working with them again.
I would recommend them to teams that want clear communication and can give timely inputs. For social video production, I would first discuss the exact scope and working style My direct decision note from the social video production work in Surat is.
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