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I was sceptical about hiring another agency because the last setup had become too complicated. The timing made it important to get the basics right quickly. I was unsure how much of the problem was communication and how much was execution. The main concern was video production, but I did not want a solution that created more work for our side. I also wanted expectations to stay realistic because our own response time was not always perfect.
The team gave us choices with reasons, so approvals became easier for our side. For video production, they helped us get deliverables and source material into a workable order. The discussions stayed close to the brief, and when our side delayed an input it was flagged without turning every delay into a crisis. I could see what needed a decision, what could move without me and what should wait. That made the working relationship easier to manage.
After about 13 months, the work became easier to track without chasing several people. For video production, the useful change was not a dramatic headline; it was having fewer unclear decisions and a better sense of what needed attention next. That also made internal conversations easier because people were working from the same understanding.
The reporting is useful, but a lighter version would work better for my day-to-day review. That would suit our working style better. I would keep the rest of the process as it is For our video production work in Chennai, after 13 months, that is the one change I would make.
From my product manager perspective, the specific follow-up note shaped how I remember this video production engagement in Chennai. I would describe the video production engagement as practical rather than flashy. I was unsure how much of the problem was communication and how much was execution. They asked for the material that actually mattered, then worked from that rather than creating extra paperwork. What I liked most was that we had a clearer sense of what belonged inside the scope. எனக்கு முக்கியமானது clarity; அந்த part நல்லா handle பண்ணாங்க. Overall it was positive, though I would simplify one part of the review process.
I would recommend them, with the suggestion that reporting and meeting cadence are agreed at the start My specific follow-up note from the video production work in Chennai is the reason for that view.
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